Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of cousue.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***n –
Beautiful
A***n –
I love this dress. It is exactly as shown. Soft material, perfect for baby. Took two weeks to arrive to Canada. Thank you store.
N***A –
The dress is very cute and beautiful, the color is straight as in the photo) and it came very quickly
K***t –
Very pretty
E***i –
same as decribed. size is good
A***z –
Very nice dress. Size I think such 86. Has come in 3 wks.
A***n –
This was super quick delivery! Beautiful dress! Very happy, going to order more from the store
V***o –
Dress beautiful and good material
K***s –
Nice dress but missing botton
Customer –
live it so much
M***y –
The material is so beautiful and so is the color. Loved it
O***h –
Very nice.
Customer –
Dress is PERFECT. Very soft, good sewn. 100% cotton. Nice details and color. Fast shipping to Poland. Thank You so much! <3 I'll back for more.
M***d –
Good fabric but the size was too small.i order for 9 months and it was like for a 3 months baby.
D***r –
Purchased: 25.02, Received: 26.03. Composition on the care label: 95% cotton, 5% polyester. This rather is tunic not dress, but is prześliczna. Sewn very nicely, inside cotton lining, outside lovely lace. Daughter has 86 cm height and wzięłam size 24 M-bałam the that will be too small, but it is just in time, summer definitely still will fit within, because is delicate have stock. Thank You!
R***p –
Lovely dress. as in the photo. weightless, well-sewn. took 24 months, afraid that it will be small. now we are 11 months old and it falls off the shoulders. the length is below the shin.
B***o –
very quickly, very cute!!
A***O –
Very beautiful, as in the picture! Only small! For a year took the size of 2 t and did not lose!
F***h –
Belle robe
R***n –
above item is as described. thank you.
M***a –
Gr8
M***k –
Daughter has 1,5 and dress fit on it as blouse although kupiłam size for 2 years. Advise you take quite a bigger size. Shipment instant. Czekałam only 7 days
D***k –
Dress is perfect. Beautiful and perfectly finished. Express delivery. Recommend
B***g –
Think more comeliness
E***a –
Fabric cotton, but creases. One bead fell off immediately. Overall dress is good
K***a –
Good product
A***a –
All super, the color is darker than in the photo
K***s –
Pretty
V***s –
Beautiful as the picture. THE color is mustard. Only the xinto that is very weak…
R***a –
Cute dress and soft. Pearl buttons are made of plastic so they look a little bit cheap but besides this it’s a very adorable dress!
K***v –
Goods
A***t –
gooood
C***O –
Perfect and beautiful!
G***a –
The dress is super, the lace is gentle, cotton, i recommend the store, delivery 3 weeks
A***y –
Ok dress
V***v –
Beautiful dress. I recommend
A***a –
Very guzelmis. good store recommend
A***r –
Beautiful and suitable and arrived in a very short time
O***n –
Beautiful dress, everything corresponds, we are 9 months old, height 74 cm, just. store thanks.
E***a –
The dress fully corresponds to the description, a bit small as they took for 6 months, and the daughter 3 and it is just for her, although the child is not large. Material is nice, cotton, very fast shipping
A***r –
Perfect.
S***i –
Too cute it’s really pretty
H***i –
Goods
Customer –
Good
Customer –
Looks exactly like picture. Very pretty. Washed and Some color Came of the garnment, i washed by hand. Very pretty dress!
K***e –
I love it